Frequently asked questions

Central Voice

Creating an account and accessing Central Voice activities

  • Create an account on www.centralvoice.co.uk which will give you access to 16 activities for 14 days from the date the account was created. Bank details are required however your card will not be charged before the end of your trial. Cancel anytime before your trial ends.

  • Create an account on www.centralvoice.co.uk which will give you the option to purchase.

  • All Central Voice activities are available for unlimited use during your subscription period.

Payments, subscriptions and renewals

  • Your monthly or annual subscription will auto-renew.  You will receive an email reminder email ahead of your renew date.  You may cancel your auto-renew anytime via your account profile.

  • Yes. If you are not satisfied with the product, please email us – hello@edpsychimnypocket.co.uk within 14 days of purchase and we will refund you.

  • Yes, you can cancel your subscription anytime via your account profile.  If you’re on the monthly plan and cancel, your subscription will end after the current month since purchase.  If you’re on the annual plan and cancel, your subscription will end after the current year since purchase and will not auto-renew.

Using the activities (Loading, navigating, downloading and saving)

  • Central Voice activities can be used on a desktop computer, laptop or standard iPad. They are not designed for use on mini iPads or mobile phones.

  • Each activity has a short video and text guidance demonstrating how it runs via the Learn More button. 

  • Each activity opens in a new tab.  You can prepare multiple activities in advance by opening them individually and they will appear in separate tabs on your device.  It is then easy to switch between them when you are working with a child.   You can download and save each activity once you have finished.

  • You can restart the activity at any point by choosing ‘Reset’ in the menu bar within each activity.

  • When each activity has been completed, you can download and save it to your device by clicking the download button in the menu bar within each activity.  This will create a PDF file that you can save to your device.    You can re-name them as you like so you can find them easily later.  You may also screenshot the activity using your device’s functionality if you prefer this method.

  • No.  We don’t store this data.  To save completed activities, you must download them and save securely onto your device.

  • Activities should all load smoothly.  If you find that an activity isn’t loading or isn’t loading fully, try refreshing your browser or try logging out and back in again.  If you are still experiencing technical difficulties, you can contact us on support@edpsychinmypocket.co.uk and we will reply as soon as possible and at least within 48 hours.

  • The Notes feature allows for additional information to be recorded and will download with the activity for ease of reference.

  • Yes.  Any entries made in the Notes section are downloaded with the activity.

Provisions Pocketbook

Accessing and using Provisions Pocketbook

  • Once you have purchased your membership, you will be emailed a link to the Provisions Pocketbook team which is hosted on the Padlet platform. Click on the link and you will be taken to the Padlet platform and asked to enter your email address to access the Team. Please note that a code will be sent to verify your email address with Padlet upon first use.

  • You will receive the link immediately after purchase. If it hasn't arrived, do check your junk folder in case.

  • Provisions Pocketbook provides more than one way to describe needs and interventions within each topic specific strand and bubble. Please use your professional judgement when deciding what information and resources are relevant for your client and select appropriately.

  • The Padlet you have purchased is not to be shared with colleagues. EdPsychinmyPocket will periodically review team members who are accessing resources and may take action if resources have been shared inappropriately.

Padlet account and Membership

  • If you already have a pre-existing Padlet account, the system will recognise your existing account, and you will simply be added to the Provisions Pocketbook team without this affecting your personal account. You can easily switch between your personal and Provisions Pocketbook Team accounts as needed.

    To access the Provisions Pocketbook Team account, you will need to:

    Select your name in the top-right corner of the screen.

    Choose the profile that has “Team” next to it.

    If you want the Provisions Pocketbook Team account to be the default when you log in, you can change this by:

    Going to Settings.

    Selecting Dashboard.

    Changing the default library to the Provisions Pocketbook Team account.

  • Yes. If you are not satisfied with the product, please do get in touch via the Contact link on this website and we will refund you.

  • A month before the end of your membership, you will receive a membership renewal email reminder.

  • No. Central Voice activities are accessed via it’s own separate portal www.centralvoice.co.uk/login

Please feel free to contact us for any additional questions

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